Question 1

How do I give good design feedback?

Accepted Answer

Point at a specific element, describe the problem rather than the fix, tie it to the goal you agreed instead of personal taste, and send one consolidated list per round instead of messages from four people.

Question 2

What is a wireframe and why does my project start with one?

Accepted Answer

A wireframe is a grey, unstyled layout that shows what is on each screen and in what order. Projects start there because structure is cheap to change at that stage and expensive to change after the design is built.

Question 3

How do I know if my website has a usability problem?

Accepted Answer

Look for three signals: analytics showing people leaving at one specific step, the same question repeating in support and comments, and five real users struggling with the same task while you watch. Heatmaps and session recordings show you where it happens, and most fixes are small changes to labels, forms and navigation.

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Guides and answers from our Support Experts