Question 1

How do I order and pay for a service?

Accepted Answer

Choose a plan, add it to the cart, check out and pay online through Fawaterak. You get a confirmation email at once and the service is activated after payment confirmation.

Question 2

How do I renew or upgrade my service?

Accepted Answer

Renew by paying the renewal invoice under Invoices in your dashboard. Upgrade by sending a quick request from the service page naming the plan you want.

Question 3

How do I cancel a service or request a refund?

Accepted Answer

Export your data, then send a cancellation request from the dashboard or WhatsApp naming the service and domain. Refund eligibility follows the PikyHost terms.

Question 4

Which payment methods can I use?

Accepted Answer

Payment is taken through two live gateways: Fawaterak, which carries the great majority of orders and the local payment options across Egypt and the region, and Stripe for international cards. Your account can also hold a wallet balance you apply to an order.

Question 5

How do I pay by bank transfer or mobile wallet?

Accepted Answer

Start from the invoice, not from your banking app. Open your client area, use the billing or invoice action to reach the payment page, and follow whichever options that page offers for your country, then keep the reference and send it to us with the invoice number.

Question 6

My service was suspended: how do I get it back?

Accepted Answer

Read the notice you received, because it names the reason. If it is an unpaid invoice, settle it from your client area and keep the reference. If the service does not come back, or the notice says something else, open a ticket straight away.

Question 7

How do I turn automatic renewal on or off?

Accepted Answer

Automatic renewal is a setting on each service, not one switch for the whole account. Open your client area, find the service, and change the renewal setting on that service.

Question 8

How do I add my company name or tax number to my invoices?

Accepted Answer

Invoices are built from the billing details held on your account, so correct those details first and then open a ticket with your company name, registration number and billing address.

Question 9

How do I transfer a service to another person or company?

Accepted Answer

A transfer moves a paid asset between two parties, so it starts with a written agreement and ends with us verifying both sides. Open the ticket from the account that owns the service today.

Question 10

How do I reactivate a service that already expired?

Accepted Answer

Open a ticket the same day and ask what stage the service is actually at. A suspended service is usually recoverable, a terminated one may not be, and an expired domain follows the registry's own stages, which narrow the longer you wait.

Question 11

How do I request a custom plan or a quotation?

Accepted Answer

Send one message containing the project, the stack, current and expected traffic, hard requirements, managed or unmanaged, your timeline and contact details. A vague request produces a vague answer and a long exchange before anything can be priced.

Question 12

How do renewal dates and billing cycles work?

Accepted Answer

A billing cycle is the length of time you paid for, and the renewal date is the day that length runs out. Every service you own has its own cycle and its own date, which is why hosting, a domain and a mail subscription arrive as separate charges rather than one.

Question 13

How do I let my accountant handle my invoices?

Accepted Answer

Give your accountant documents, not the main account password: the invoices, the tax identifiers on them and the payment record. Use a billing contact or a billing address where the system supports one, and stay the account owner yourself.

Question 14

Why did my payment fail and what do I do?

Accepted Answer

Almost every failed payment is a decline by your own bank, not by us: online or international purchases are switched off on the card, the 3-D Secure code was not entered in time, or the card is over a limit the bank set. Try a different card or ask your bank to allow online payments, and contact us if the invoice still shows unpaid after the money left your account.

Question 15

How do I get an invoice or a receipt for my service?

Accepted Answer

Every invoice, paid or unpaid, is stored in your PikyHost client dashboard under Billing, and you can view or download each one as a PDF at any time. Add your company name and tax details to your billing profile before you pay, because they are printed on the invoice from your profile.

Question 16

What happens if I pay late?

Accepted Answer

A renewal invoice is issued before the due date and reminders are emailed to the address on your account. If it stays unpaid past the date shown on the invoice the service is suspended, which takes the website and email offline but keeps the files in place, and paying the invoice restores it. Leave it unpaid long enough and the account is terminated and the data removed.

Digitizing Your Business Growth

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Guides and answers from our Support Experts

Digitizing Your Business Growth

Start A Conversation With Us

Guides and answers from our Support Experts