Question 1

How long does dedicated server setup take?

Accepted Answer

Standard configurations are usually delivered within 24-72 hours after payment. Custom hardware or special OS requests can take longer; our team confirms the exact timeline in your order.

Question 2

Is the dedicated server managed or unmanaged?

Accepted Answer

Both options are available. Unmanaged gives you full root access and you handle the software; managed adds monitoring, updates, security hardening and backups handled by our engineers.

Question 3

How do I access my server remotely with IPMI or KVM?

Accepted Answer

IPMI is a management controller built into the server with its own network connection, so it reaches the machine when SSH is gone. It gives you console, power control and boot from an image.

Question 4

What happens if my server hardware fails?

Accepted Answer

What a hardware failure costs you depends on which part failed and on whether a current copy of your data exists off the server. Stop writing to a suspect disk and open a ticket with the details.

Question 5

How do I request more RAM, disk or a hardware upgrade?

Accepted Answer

Find out which resource is actually the bottleneck first, then send one request with the service name, the current specification, the evidence of what is running out, and your downtime window. Cost, availability and scheduling depend on the machine, so they come from sales or a ticket.

Question 6

What does managed server support actually cover?

Accepted Answer

Managed means different things at different providers, so the only reliable answer is the scope written down for the plan you are buying. Read any managed offer as a list of responsibilities and ask, line by line, who owns each one.

Question 7

Which operating system and control panel should I choose?

Accepted Answer

The choice depends on what your application requires, what your team already administers, and whether you want a control panel at all. Decide before the server is built, because changing the operating system or adding a panel later usually means rebuilding and migrating.

Question 8

What RAID options do I have and which should I pick?

Accepted Answer

RAID is not a backup: it protects against a disk failing and against nothing else, because deletion, corruption and ransomware are copied to every disk instantly. Pick a level by the trade-off between capacity, write speed, how many disks may fail and how risky the rebuild is.

Question 9

How do I add extra IP addresses to my server?

Accepted Answer

Extra IPv4 addresses are justified, not simply bought, so open a ticket saying which service needs its own address and why. After allocation the address must also be configured inside the operating system, and reverse DNS requested if it will send mail.

Question 10

What does an uptime guarantee actually mean?

Accepted Answer

An uptime guarantee is a contractual promise about how much of a billing period a server stays reachable, with a remedy if it is missed. What matters is not the percentage but the definition under it: what is excluded, how it is measured, and what you actually receive.

Question 11

How do I know how much server I actually need?

Accepted Answer

Measure what you already run under real load instead of guessing, and if it does not exist yet, size it for the launch rather than the ambition. Buying too big costs you every month; buying too small costs you one upgrade.

Question 12

What is a dedicated IP and do I need one?

Accepted Answer

A dedicated IP is an address used by your account alone instead of shared with other sites on the server. It matters for email sending reputation and some legacy or compliance setups. It does not improve SEO and modern SSL no longer requires it.

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Guides and answers from our Support Experts

Digitizing Your Business Growth

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Guides and answers from our Support Experts