Question 1

How do I use the PikyHost client dashboard?

Accepted Answer

Log in at pikyhost.com/en/Login to see your services, orders, invoices, support requests and profile. The cPanel and VPS login buttons are on each service page.

Question 2

How do I open a support ticket?

Accepted Answer

Open the service in your dashboard and click Quick request, or write on WhatsApp +20 11 15949555. Include the domain, exact error text, a screenshot and when it started.

Question 3

I cannot log in to my dashboard: how do I get back in?

Accepted Answer

Work through the causes in the order they actually happen: wrong email address, stale browser session, forgotten password, a colleague's account, and an inbox you can no longer read.

Question 4

What should I include so my ticket is solved faster?

Accepted Answer

One ticket, one problem, six facts: the service, expected against actual, the exact error text, when it started and what changed, what you tried, and how to reproduce it.

Question 5

How do I follow up on or escalate a ticket?

Accepted Answer

Reply on the ticket you already have instead of opening a second one, and say what changed, what is now blocked and why. A duplicate thread splits the history and usually slows the answer down.

Question 6

Why do you ask me to verify my identity?

Accepted Answer

Because whoever controls a hosting account controls a domain, a mailbox and a live business. Verification is how we tell the owner from someone who has learned enough to sound like them.

Question 7

How do I control which emails and alerts you send me?

Accepted Answer

Open your client area and find the notification preferences on your profile, then pick what you want. Keep renewal, billing and security messages on, aimed at an address someone actually reads.

Question 8

How do I remove a team member's access when they leave?

Accepted Answer

Deleting their user record is the smallest part of the job. Sweep the client area, cPanel and FTP accounts, SSH keys, API tokens and third-party logins, and change every shared password they knew.

Question 9

What happens to my data when I cancel?

Accepted Answer

Cancelling ends your access to the files, databases and mailboxes inside the service, so take a full export before the end date rather than after it. What is kept afterwards depends on the service and the plan, so ask support in writing before you cancel.

Question 10

Where do I see my usage against my plan limits?

Accepted Answer

The cPanel statistics sidebar shows disk, inodes, bandwidth, databases and email accounts against what your account allows, and the resource usage page covers CPU, memory and I/O. Confirm your allowance on the plan page or with support.

Question 11

How do I switch the dashboard between Arabic and English?

Accepted Answer

Use the language control near the account area to switch the interface. The site and the client area can remember the choice separately, and cPanel and webmail each keep their own language setting, so switching one does not switch the rest.

Question 12

Can I manage a service I bought elsewhere from my dashboard?

Accepted Answer

No. A service bought from another company is managed in that company's panel, and your client area lists what you bought from us. What you can do is transfer the domain, point a domain that stays elsewhere at hosting here, or migrate the site across.

Question 13

What do the service statuses in my dashboard mean?

Accepted Answer

A status describes your subscription, not your website. Pending means not live yet, active means running and paid up, suspended means access was stopped and is usually reversible, expired means a renewal did not happen, and cancelled means someone decided to end it.

Question 14

How do I close my account?

Accepted Answer

Take a full copy of your files, databases, mail and invoices first, move or unlock your domain before anything else closes, point everything still using the service elsewhere, then ask us to close. Assume anything you did not download is gone.

Question 15

How do I change my account email or password?

Accepted Answer

Log in at https://pikyhost.com/en/Login, open Profile and change the email address or the password there. Then update the other places that still hold the old address, such as domain contacts, cPanel notifications and your website admin account.

Question 16

How do I add a team member to manage my services?

Accepted Answer

Give each person their own login with only the access their job needs, instead of sharing your account password. Open a support request to tell us which email address should be able to contact us about your services, and create separate site, FTP and email logins for the rest.

Question 17

How do I see what services I have and when they renew?

Accepted Answer

Log in to your PikyHost client area and open the services list. Each line shows the product, its status and its next due date, and domains have their own list with expiry dates. Keep the email address and phone number on the account current, because renewal reminders go to the contact details we have on file.

Digitizing Your Business Growth

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Guides and answers from our Support Experts

Digitizing Your Business Growth

Start A Conversation With Us

Guides and answers from our Support Experts