Question 1

How do I move a website between two cPanel accounts?

Accepted Answer

Take a full backup first, copy the files and the database to the new account, test before you touch DNS, and keep the old account until the new one is verified.

Question 2

I deleted a file by mistake: can I get it back?

Accepted Answer

Usually yes. Stop writing to the account, then try the File Manager trash, a file level restore in JetBackup, cPanel's File and Directory Restoration, and your own copies, in that order.

Question 3

What do you need from me to migrate my website?

Accepted Answer

Three things: access to where the site lives now, access to the domain, and a list of everything that must come across, including mailboxes. Whether a migration is included and how long it takes depend on the plan.

Question 4

How do I move my website without downtime?

Accepted Answer

Copy the site to the new server first, lower the TTL a day or two before, test the copy through your own hosts file, switch DNS only after it passes, and keep the old account running until traffic and mail have moved.

Question 5

How do I move my email accounts when I change hosting?

Accepted Answer

Recreate the mailboxes on the new server with the same addresses and passwords, copy the messages over IMAP, move the MX record last, then sync a second time to collect whatever arrived on the old server meanwhile.

Question 6

How do I restore just one file or folder from a backup?

Accepted Answer

Restore the single item instead of the whole account, using JetBackup file restore, cPanel's File and Directory Restoration, or by extracting one path out of a backup archive you already downloaded.

Question 7

How do I check that my backup actually works?

Accepted Answer

A backup is only proven when you restore it somewhere harmless and inspect the result. Restore the files to a spare path and the database under a new name, compare both against the live site, and record the date you tested.

Question 8

How do I back up a site that is too large for cPanel backup?

Accepted Answer

A full cPanel backup builds a second copy of the account inside the account, so a large site runs out of room or times out. Clear the junk, then take the site in parts: home directory, each database, and the heavy folders one at a time.

Question 9

How do I send my backups to Google Drive or external storage?

Accepted Answer

Send every backup to a destination off the server: a remote SFTP target, an object storage bucket, or a cloud drive through a plugin. Use credentials that can write but not delete, and split the schedule so large sites do not time out.

Question 10

How long are backups kept and how far back can I go?

Accepted Answer

What you can restore depends on your plan and the backup system on your account, so read the restore point list in JetBackup and ask support for the policy on your plan. Keep your own off-server copy as well, because the window matters more than the count.

Question 11

How do I move my site off Wix, Shopify or a website builder?

Accepted Answer

Content, products and images can be exported, but the design, the apps and the builder's own blocks cannot: the site is rebuilt, not moved. Rebuild on the new platform first, keep the old site live, then switch the domain and redirect the old URLs.

Question 12

How do I migrate a large database without timeouts?

Accepted Answer

A browser upload has a size limit and a time limit, and a web based import runs inside both, so large dumps fail halfway. Export and import over SSH, compress the dump, split the one huge table, and verify by counting rows.

Question 13

What should my disaster recovery plan include?

Accepted Answer

Your plan starts with two decisions only you can make: how much data you can afford to lose and how long you can afford to be down. Then list what is protected, where the copies live, who declares an incident, and rehearse the whole thing.

Question 14

How do I migrate my website to PikyHost?

Accepted Answer

Back up files and database at the old host, upload to public_html, import the database in phpMyAdmin, update wp-config.php, test with your hosts file, then change DNS last.

Question 15

How often should I back up my website and where?

Accepted Answer

Match the frequency to how often your content changes: daily for a store or an active blog, weekly for a brochure site, and an extra manual copy before every update or migration. Follow the 3-2-1 idea, keep three copies on two kinds of storage with one of them off the server, and test a restore at least twice a year.

Question 16

How do I download a full backup of my website?

Accepted Answer

Open cPanel, click Backup Wizard, choose Back Up then Full Backup, set the destination to Home Directory and start it. When the email arrives, download the tar.gz file from the Backups page and delete the copy on the server so it does not eat your disk space.

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Guides and answers from our Support Experts

Digitizing Your Business Growth

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Guides and answers from our Support Experts